How to Raise an Incident

To raise an incident or update an existing incident, follow the workflow listed below.

The above steps in detail:

1. Login to JustPerform.

2. Click on My Support.

3. Search for an incident and filter the selected process.

4. Click on the Everyone icon to view all incidents created and maintained in the system. If the same incident has been reported, you can view the details by clicking on the incident in the grid. You can also search for incidents using the search feature or filter function in each criterion.

5. If an incident is available, you can add comments to the existing incident and update the status as required. Then click on save and check the details of the incident on the dashboard window (if updated).

6. If an incident is not available, you can create a new ticket by clicking on the new request button.

7. A new page to capture the new incident details will be displayed, including fields for Description, Task, Status, Incident Type, Impact, Urgency, Priority, Due Date, Assigned to, Supported by, Watchlist, Notes/Comments, and Add New Reference.

8. After filling in all the details, click on the Save/Send button located at the bottom of the comments window to complete the process of creating an incident.

Important: All mandatory information must be provided. Incident details can be updated after creation, except for the ID and description.

After Saving

• New incident is created and saved successfully.

• The dashboard is updated with the new incident details, including the request ID.

• A notification email is sent to the assigned user(s), supporting user(s), and those on the watchlist.