Get Access to My Support

Access My Support

My Support can be accessed from the JustPerform web interface, under the Header Options.

Key Features

My Support is an effective tool for business users to raise issues and incidents during testing and operation. Users, Process Leads, and the Product team can utilize this function to communicate and update the progress of incident resolution. By using the Incident Inbox, all activities related to incident tracking and summaries are conducted on the platform.

Benefits compared to external issue tracking methods/tools:

• The incident is created and linked to specific sub-steps, steps, and scenarios within the process flow.

• User-friendly and easy to execute.

• Predefined criteria and conditions necessary for users to filter and follow up (e.g., execution cycle, significance, type, due date, etc.).

• Visual charts and data for user overview and summary.

• Feature to export data from the platform to Excel format.

• Unified channel for users and the product team to communicate and discuss issues.

• Notification emails are sent automatically to related users when any changes or updates occur with the incident.

You can always drop an email to cathy@justperform.com for further support.